Hi,
The first step is to go to the Optuma program folder “C:\Program Files\Optuma\” and run the updater again to make sure that all available files have been updated successfully.
If the issue remains after that, make sure (if your system has two video cards) that the more powerful dedicated video card (nVidia or AMD) is set for Optuma to use:
https://help.optuma.com/kb/faq.php?id=1223
If the problem continues once both items above are completed please send the following file to Optuma support for review ([email protected]):
Documents – Optuma – Local – Common – optuma.ini