Hi,
I’m looking for some assistance for an installation issue on Beta Version 2.o.
Fact Pattern:
I currently have Optuma version 1.6 installed on 2 computers (Desktop and Laptop using OneDrive as uploaded common file location). I signed up for the Beta Version 2.o and was able to successfully install in on the desktop computer with no issues. I went to repeat process on laptop Dell XPS13 and it appears that the installation was successful (received final screen indicating that the installation completed successfully). However, when I start the program it begins to load and I receive a small message box that reads “ERROR” in top left corner and text that reads “Couldn’t setup pixel format, cant continue: invalid flags”. at this point I can click OK and it will clear the message but the program will not load as per usual.
I have considered uninstalling and reinstalling on the Laptop and start fresh with the beta download but I wanted to check with you folks before doing so to see if you have better fix
Thanks in Advance
Drew