Trouble installing Optuma

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  • #61793
    AvatarQinghua
    • Topics: 2
    • Replies: 0
    • Posts: 2

    i bought a new computer on black friday, try to install Optuma software

    but it keeps pop up err message ” setup can not create the following folder:

    C:/users/boyjo/onedrive.??/optuma/Temp/Sounds

    how do i fix the problem

    thanks

    #61826
    MatthewMatthew
    • Topics: 5
    • Replies: 366
    • Posts: 371

    Hi,

    That error message usually means the installer can’t access some of the folders it needs to store files. Try right clicking on the setup file and selecting Run as Administrator from the menu.

    If that does not resolve the issue please contact support@optuma.com and ask for a zip version of the installer.

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