Data auto update problems

Optuma General Discussion
1

Hi Team,

I already download the daily data of us , but seems it didn’t work and won’t not show on the chart.
I don’t want to download history one by one via hand.
Please help to fix, thank you.data update problems

2

Hi Donald,

I’m not sure why it didn’t update for you automatically, but if you restart has it updated? If not, change the Last EOD Data Date under Data > Exchanges > US Equities to the 27th, and then click Download Daily Data to manually refresh. See Option 1 here:

https://www.optuma.com/kb/optuma/troubleshooting-and-faqs/troubleshooting/incomplete-charts-how-to-manually-download-missing-data

If this should happen again please send a ticket to Support which is monitored closer than the public forum:

https://help.optuma.com/open.php