Realtime Data not updating


I have ESignal real time data, however, some time some of the symbols are not updating ( doesn’t seem to connect to the feed ), is there any way to check what’s going on?

Attach a Chart shows July Crude Oil, real time data feeds connected, but not real time data shown and no cursor, other symbols are working fine.

thank you.

Data is fine with ESignal app.

Thanks Wenshin. I’m not sure why it’s not updating for you, but instead of using CL21N try adding the eSignal symbol CL N21 to your copy of Optuma. To do this, type the symbol in the search box of the Select Security window and click the magnifying glass.

Once added, open the chart and if you still have issues contact support rather than posting here.